Frequently Asked Questions
Everything you need to know about our deliciously scented world.
Are Treaclemoon products tested on animals?
Absolutely not. We are proud to be 100% cruelty-free and PETA approved. None of our products or ingredients are tested on animals.
Are your beauty products vegan-friendly?
Yes, the majority of our range is vegan-friendly. We use high-quality, skin-loving ingredients that contain no animal-derived components.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Is your packaging recyclable?
Sustainability is important to us. Most of our bottles are made from prevented ocean plastic and are fully recyclable. Please check the local recycling guidelines for your specific area.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.